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What is your @ on the MDC DSA slack?
Spoke is a web app for sending text messages to large lists of phone numbers. Access to the chapter's Spoke is available to all chapter formations upon request, pending approval as per our Spoke Policy, which you should read to understand how approvals are decided. This form is long, so please read through it, understand all the questions, and gather all needed information before starting.
If you have any questions, or run into any problems with this form, please reach out for help in #helpdesk on Slack, or by opening a general support ticket.
Texters need to make a MDC DSA Spoke account before they’re able to receive responses and follow up with mass text recipients. Please send the link to create Spoke accounts to your texters and ask them to create Spoke accounts before you submit your request.
Please allow a minimum of one week (7 days) between the submission of your request and the start of your text campaign.
What should we title your campaign? Keep this short (4 - 6 words).
What is the purpose of your campaign?
Give us some information about why specifically you are requesting a mass text rather than other comms options.
Which chapter formation are you putting this request in on behalf of?
"I have reviewed the chapter Spoke Policy and am empowered by my branch/working group to make this request on their behalf."
Include [TXTERNAME] if you want the texter's name filled in automatically. Note that the texter is the "sender" of the text, not the recipient.
Don't write your message expecting to have the recipient's name filled in automatically. Our records can be out of date and we do not want to deadname anyone.
This message must be 160 characters or less, so please count the characters before submitting, using the name of the longest texter if including texter names.
What should the initial text message say? Please read the guidelines above before submitting.
If you want to send a message in multiple languages, please open a separate ticket for each language.
Please fill this in if the message needs to be translated into a language other than English or Spanish.
What cross-section of the list would you like your text to target? For example, "all current members", or "all current members living in Ward 9 who have expressed an interest in housing justice", or "everyone who attended the Electoral Working Group meeting on August 10th", etc. The more specific you get the more likely we will be able to approve your request without delay. If you have your own list, please just briefly describe the list here.
If you have a list of recipients, please upload a windows formatted .csv with the following three unique columns, with this exact capitalization:
firstName,lastName,cell
A more complete example:
firstName,lastName,cell Earlean,Quigley,555-555-0184 Laine,Johns,555-555-0146 Natasha,Feest,555-555-0189 Trey,Ruecker,555-555-0156 Ami,Turner,555-555-0129
If you have any trouble using the upload field, please reach out for help as explained above.
"I understand that the Spoke Team will check my list against the current list of members in good standing, and only these members will be textable OR I have a special reason to message non-members as described in the Spoke Policy."
Spoke requires people manually send any pre-configured follow-up texts to the list of targets. You will need a team of texters in place in order to send the follow-up texts once your request is processed and set up. Send these people the link to create Spoke accounts, and ask them to make sure they have an account, before submitting.
List the names and email addresses of the people who will be helping to send texts.
First day you need to be able to text. If sooner than 1 week (7 days), please contact Spoke Team directly upon submission of this ticket.
If this is for turnout to an event, please give the date of the event you are doing outreach for.
Is this an urgent request? Urgent means you need to start texting in less than 72 hours. If yes, please contact Spoke Team immediately upon submission of this ticket.
Is there any additional information you'd like us to have?
Mass text campaigns related to electoral work must be pre-approved by the Electoral Working Group and will only be sent to members in good standing.
If yes, the following 4 fields must be completed.
When the ticket is received, it is assigned to a Spoke Team representative. The rep will contact you through Red Desk to confirm that they’ve seen your ticket and to ask you for any additional information needed. The Spoke Team will then work behind the scenes to get the campaign launched.
Upon the launch of your campaign, you will receive a confirmation notice through Red Desk with further instructions.
If you're not familiar with the Spoke interface, you can read the Scale2Win Spoke texting guide, or watch the MoveOn Spoke user demo.
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