Frequently Asked Question
See below, or find PDF attached to the right. You can also access the PDF here.
INTERNAL COMMUNICATION TOOLS
Slack is a chat application that allows members to communicate and organize together. Metro DSA uses the free version of Slack so sensitive or highly confidential topics should not be discussed there. All members who go through mobilization onboarding are automatically sent the Slack link. If you do not have one, please send an email to email@example.com with your confirmation of membership attached or forwarded.
We use the free version of Slack so it has some limitations. Only the most recent 10,000 messages can be viewed and searched in the free version. Additionally, we can only add up to 5GB of files to our workspace. We can install up to 10 third-party or custom apps.
Red Desk is AdCom’s ticketing system for requests for technical or administrative
All administrative requests should be submitted through Red Desk. Tickets submitted from Red Desk are assigned out to the Adcom teams who complete them as received.
All requests to edit a ticket type on Red Desk, or create a new ticket type, please open a Red Desk ticket and select Support / Add/Edit Red Desk Help Topic from the Help Topic drop down menu. This topic is only visible to members who are already agents on Red Desk.
To become an agent, submit a ticket through Red Desk under the help topic Onboarding / Permissions -- make sure to include your email, the phrase “Red Desk Agent credentials”, and the name of the team(s) you need to join.
The Metro DC DSA Member Portal can be found here: https://members.mdcdsa.org/. It is the repository for all chapter documents, reports, training materials, and other information. It is also a discussion forum.
Signal is a free, encrypted messaging and call app that can be used to safely plan direct actions and other events. Signal should be used for all communications related to direct actions, and any other sensitive information. Signal can be downloaded here.
Jitsi is a free, encrypted video conferencing program/app that can be used to safely plan direct actions and other events. Anyone can make a Jitsi meeting here. Jisti is primarily used for small discussions or meetings. Jitsi is suitable for any sized meeting; however Zoom has more flexibility and tools when it comes to large events.
Note: Jitsi and Signal are the more secure option and should be used for planning direct actions, protests, or anything that you would not want a large corporation knowing about.
Zoom is a non-encrypted video conferencing app that MDCDSA pays for and is suitable for hosting large meetings. The chapter has a limited number of Zoom rooms that can be given out (8). To reserve a Zoom room, create a Red Desk Ticket and select Event Request/Create New Event from the Help Topic drop down menu.
Spoke is a system that enables users to send mass texts to dozens or hundreds of members at once through a browser instead of texting people individually. The Spoke team requests that one week of notice is provided for any Spoke texting requests. All requests can be made via Red Desk with the ticket Comms Request / Mass Text. Please review the Mass Texting Request Guide prior to requesting a campaign. The Spoke team sets up the mass text information. Teams will need to provide their own texting team.
EXTERNAL COMMUNICATION TOOLS
The chapter’s website can be found here: https://mdcdsa.org/. The website is maintained by an internal team. If you have a request to add or change anything on the site, please create a Red Desk ticket and select Comms Request / Primary Website Edit from the Help Topic drop down menu.
Social Media Accounts
The Chapter maintains the following “official” social media accounts:
- Twitter - @mdc_dsa
- Instagram - @mdc_dsa
- Facebook - https://www.facebook.com/MetroDCDSA/ (mostly used for
- Youtube - https://www.youtube.com/channel/UC0bBgP7aM79yKKWM4Gp3NMA
- Meetup - https://www.meetup.com/mdcdsa/ (Action Network event links are posted here)
All posts to the above listed accounts must follow the Social Media Policy, which can be accessed here.
Additionally, working groups and caucuses maintain their own social media accounts, most of which are listed on this page.
To request a post on social media, you can open a Red Desk ticket and select Comms Request / Social Media from the Help Topic drop down menu. There is also a #social-media-requests Slack Channel.
INTERNAL ORGANIZATION TOOLS
Action Network is the DSA National tool to manage and organize members, campaigns, and events. Metro DC DSA uses Action Network to:
• Schedule events and send invitations
• Chapter-wide or more targeted emails
• Launch Letter Campaigns and Petitions/Pledges
• Membership info/stats reporting
• Place notifications in our publications
All Requests to Action Network should be submitted via Red Desk: https://reddesk.mdcdsa.org/. Action Network specific tickets are prefixed with: Action Network /
AirTable is a database with an interactive, easy-to-use interface. Metro DC DSA uses this mostly to cut call lists, but it is an incredibly flexible platform. If you are interested in using AirTable, please open a ticket on RedDesk with the Help Topic Action Network / AirTable.
Figma is a platform that allows you to create and store graphic designs. It is maintained by the Publications and Graphic Design teams. To request access to the platform or for a particular graphic, create a Red Desk Ticket and select Comms Request / Graphic Design Request.
Website generator and content management system utilized by publications. It is available to any group who wishes to create a website or newsletter. For more information, please contact the #publications Slack Channel.
The Publications Working Group offers a comprehensive Style Guide to help make designing high-quality visual materials easier for members/volunteers at any skill level. In this guide, you will find information about how to use key design elements, as well as links to key DSA-specific design resources. The Guide can be found here.